The Bag Charm Co ("we," "us," "our") respects your privacy. This policy explains what information we collect when you visit or order from thebagcharmco.com and how we use it.
1. Information We Collect
When you place an order, we collect:
- Name, email address, and phone number
- Shipping address (if you choose shipping or local delivery)
- Order details: style, color preferences, hardware choice, personalization text, symbols to include/avoid, and any notes you provide
- Any inspo photo(s) you upload
2. How We Use Your Information
We use this information to:
- Create, customize, and fulfill your order
- Contact you about your order (including texting you if we have a question about your customization, materials, or timeline)
- Process payment securely
- Send you order status updates (e.g., when your charm ships)
- With your opt-in, send occasional marketing emails (like Charm Club updates) — you can unsubscribe anytime
3. Payment Processing
Payments are processed securely by Stripe. We do not store your full card details on our own servers — Stripe handles that in accordance with its own security standards and privacy policy.
4. Sharing Your Information
We do not sell your personal information. We share information only with the service providers who help us run the business — for example, Stripe (payments) and shipping carriers (to deliver your order). These providers only receive what they need to do their job.
5. Data Retention
We keep order information as long as needed to fulfill your order, provide support, and meet our own business/tax recordkeeping needs.
6. Your Choices
You can ask us to update or delete your personal information, or unsubscribe from marketing emails, anytime by emailing support@thebagcharmco.com.
7. Children's Privacy
This Site is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy occasionally. The "Effective Date" above will reflect the most recent update.
9. Contact
Questions about this policy? Reach us at support@thebagcharmco.com.